Collection: After-Sales Technical Support

At Solar Super Store, our unique brick-and-mortar experience sets us apart in the solar market, allowing us to answer any technical questions about your system at the time of purchase. However, the quality of your install is not in our hands.

If you're experiencing issues with your system and need guidance on troubleshooting, we recommend booking a paid tele-support session with our experts, who can help diagnose potential problems and suggest solutions.

For warranty-related concerns, if you believe the issue is due to a product defect and not an installation error, we encourage you to bring the product to us. As a reseller, we are required to perform a bench test and submit the results to the manufacturer. The manufacturer makes the final decision on whether the product is covered under warranty.

We appreciate the honesty of customers who acknowledge when an installation mistake has led to an issue. This transparency helps save valuable time and resources. If you admit an installation error, we may be able to guide you on what went wrong and how to avoid the same mistake with your replacement product.

For expert assistance, book your call today or visit us for warranty assessments.

 

2 products
  • After-Sales Technical Support - 30 min
    Regular price
    $60.00
    Sale price
    $60.00
  • After-Sales Technical Support - 15 min
    Regular price
    $35.00
    Sale price
    $35.00