Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If it is after 7 days you will be charged a 25% restocking fee. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 

 

 

Please note that returns will need to be sent to the following address:

6316 Roper Road

Edmonton NW, AB

T6B 3P9

You will be required to pay for your return shipping, unless the product was received in faulty condition In this case please contact Solar Super Store at 780-434-3433 within 7 days of receiving your product .  

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@solarsuperstore.ca.