Refund policy
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
To initiate a return, please contact us before sending your item back.
Return Address:
Solar Super Store
8315 Davies RD NW
Edmonton, AB T6E 4N3
Returns sent without prior authorization will not be accepted.
Restocking Fee
Returns requested within 7 days of delivery are not subject to a restocking fee.
Returns requested after 7 days, but within the 30-day return period, are subject to a 25% restocking fee.
Return Shipping
If the return is due to a product that is defective, damaged, or the result of an error on our part, Solar Super Store will cover both the return shipping costs and any applicable restocking fees.
If the return is for any other reason (including ordering the wrong item, changing your mind, or no longer requiring the product), the customer is responsible for:
- All return shipping costs.
- Any applicable 25% restocking fee.
If your product arrives damaged, defective, or incorrect, please contact Solar Super Store within 7 days of delivery at 780-434-3433 so we can evaluate the issue and make it right.
Damages and Incorrect Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can resolve the issue promptly.
Non-Returnable Items
Unfortunately, clearance items are final sale and cannot be returned.
Exchanges
The quickest way to exchange an item is to return the original item (subject to our return policy) and place a new order for the desired product once the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@solarsuperstore.ca.